All products in stock will be processed and dispatched within one working day of us receiving your order. Orders are processed and packaged during our office hours of 9-5pm, Monday to Friday. If you have place your order on a weekend, we'll action this as soon as possible on Monday. 

For those items which are made-to-order, or available pre-order only, your order will be processed within one working day and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know.

Delivery Within New Zealand

Our standard delivery times are 1-2 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Please note our couriers are currently experiencing staff shortages related to the Omicron outbreak, please expect delays.

For large and heavy items/orders additional shipping costs may apply. If you're unsure, email webstore@achomestore.co.nz for a quote. Otherwise, an estimate will be emailed to you when your order is processed.

The delivery service provider we use is Go Sweet Spot, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot delivery to a PO BOX address.

Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.

International Orders

If you live outside of New Zealand and wish to purchase a product from A&C Homestore, please email webstore@achomestore.co.nz with details of your delivery location and we will provide you with a shipping quote.

Gift Wrapping

We offer complimentary gift wrapping in store and online - simply leave your gift wrap request in the comments section at checkout or email webstore@achomestore.co.nz with your order details.