Shipping

Order Processing

All orders will be processed and dispatched within three working days. Orders are processed and packaged during our office hours of 8-4pm, Monday to Friday. 

Delivery Within New Zealand

Our usual delivery timeframes are 1–2 working days in Auckland and 2-3 working days nationwide, although this can vary with courier delays - particularly over Black Friday and Christmas. When checking out please supply us with a physical address where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot deliver to a PO BOX.

As a small business, we don’t hold all items in stock and source some products from our suppliers once ordered. Availability and delivery timeframes may vary due to supplier, manufacturing, or shipping factors. We do our best to provide accurate lead times and will keep you informed if there are any unexpected delays.

For large and heavy items/orders additional shipping costs may apply. If you're unsure, email customerservice@achomestore.co.nz for a quote. Otherwise, you will be notified of any additional shipping costs when your order is processed.

Once your order has been fulfilled and collected by the courier, we will email you a tracking number so you can follow its progress. All deliveries require a signature to ensure your orders reach you safely. Please check your order upon arrival. If any items are damaged, contact us at customerservice@achomestore.co.nz within 5 days of delivery.

Click & Collect Orders

Click & Collect orders will be ready for pick up within 1-3 working days. Please ensure you are available to pick up your order within 7 days from the date it is ready. Large furniture items are only available to be picked up at our Birkenhead store 9am-5pm Monday-Saturday.

International Orders

We currently ship within New Zealand and Australia only. Additional shipping costs may apply please email customerservice@achomestore.co.nz with details of your delivery location and we will provide you with a shipping quote.

Please note: Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. These may include quarantine charges.

Gift Wrapping

We offer complimentary gift wrapping in store and online - simply leave your gift wrap request in the comments section at checkout or email customerservice@achomestore.co.nz with your order details.