At A&C Homestore we want to ensure that you love your purchase and we understand that purchasing online can sometimes be tricky.  By placing an order you are agreeing to the following Returns Policy.  

We do not offer refunds. A store credit or exchange is available on full priced items that meet our returns criteria below.

Returns Criteria

• Items must be returned with a valid receipt or proof of purchase
• Items must be returned within 14 days of your purchase.
• Items purchased in our physical stores can be returned directly to one of our stores in Auckland or Christchurch.
• Items purchased online can be returned with the accompanying returns form via courier/post to our head office address: 7 Enterprise Street, Birkenhead, Auckland. 
• Items must be returned unused and in their original condition and packaging with no signs of damage.
• Due to hygiene reasons we do not accept returns on our jewellery, perfume or skincare items.   
• For change of mind on purchases, we offer a store credit or exchange only.    

Returns and Exchanges over peak periods can take up to 5 working days to process.

Once an order has been placed online, you cannot cancel the order, as goods are often shipped the same day.

Sale Items

All sale purchases are final, we do not offer returns or exchanges on sale items. 

Clothing & Shoes

We offer refunds on full priced clothing and shoes purchased online only. Returned clothing must be unworn and in original condition to be accepted for a refund. 

Faulty Items

If you have received your product and it is faulty, please notify us immediately upon discovering the fault. Once we receive the item, we will assess whether to repair, replace, provide a store credit or refund the item.