At A&C Homestore we want to ensure that you love your purchase and we understand that purchasing online can sometimes be tricky. By placing an order you are agreeing to the following Returns Policy.
We do not offer refunds. A store credit or exchange is available on full priced items that meet our returns criteria below.
Items must be returned with a valid receipt or proof of purchase
Items must be returned within 14 days of your purchase.
Items purchased in our physical stores can be returned directly to one of our stores in Auckland or Christchurch.
Items purchased online can be returned with the accompanying returns form via courier/post to our head office address: 7 Enterprise Street, Birkenhead, Auckland.
Items must be returned unused and in their original condition and packaging with no signs of damage.
Due to hygiene reasons we do not accept returns on our jewellery, perfume or skincare items.
For change of minds on purchases, we offer a store credit or exchange only.
Returns and Exchanges over peak periods can take up to 5 working days to process.
Once an order has been placed online, you cannot cancel the order, as goods are often shipped the same day.
All sale purchases are final, we do not offer returns or exchanges on sale items.
Clothing & Shoes
We offer refunds on full priced clothing and shoes purchased online only. Returned clothing must be unworn and in original condition to be accepted for a refund.
We do not offer refunds unless your item is faulty. If the item you have received is faulty, we would be happy to assess the item and provide a solution in the form of a repair, replacement, store credit or refund.
Gift vouchers are unable to be returned or cancelled once purchased. Orders purchased with a gift voucher can be exchanged or credited back to the original voucher.
Pre-orders & Customer Orders
Items purchased as a pre-order or custom order cannot be cancelled before delivery. When your order is placed, our team will provide an approximate delivery date and will do our best to ensure this timeframe is met, however this date is subject to change based on supplier availability and delivery turnaround. Any changes in delivery timeframe do not qualify the item to be refunded.
To return your product by courier, please use our head office address: 7 Enterprise Street, Birkenhead, Auckland 0626. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
When we have received your return, your exchange or store credit will be processed within 5 working days. You will be notified via email once this has been processed.