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orders + shipping

 

order processing

All products in stock will be processed and dispatched to you within one working day of us receiving your order. Orders are processed and packaged during our office hours of 9-5pm, Monday to Friday. If you have place your order on a weekend, we'll action this as soon as possible on Monday.

For those items which are made-to-order, or available pre-order only, your order will be processed within one working day and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know.

delivery within new zealand

Our standard delivery times are 1-2 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Overnight delivery is available on request for an additional charge. Simply email webstore@achomestore.co.nz to request this service and confirm costs (NB: Excludes 'free shipping' promotions).

For large and heavy items/orders additional shipping costs may apply. If you're unsure, email webstore@achomestore.co.nz for a quote. Otherwise, an estimate will be emailed to you when your order is processed.

The delivery service provider we use is Go Sweet Spot, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot delivery to a PO BOX address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.

international orders

If you live outside of New Zealand and wish to purchase a product from A&C Homestore, please email webstore@achomestore.co.nz with details of your delivery location and we will provide you with a shipping quote.

gift wrapping

We offer complimentary gift wrapping in store and online - simply leave your gift wrap request in the comments section at checkout or email webstore@achomestore.co.nz with your order details.


returns + exchanges

returns

At A&C Homestore we want to ensure that you love your purchase and are happy with the quality and fit. If for any reason you're not satisfied with your purchase, please return it to us within 14 days of receipt of the product/s. For full price items, we will either exchange it or provide a store credit, provided that the product/s are in original condition and are accompanied with their original packaging and receipt. For clothing and shoes, A&C will exchange or refund any full price item purchased through our website, provided the item is returned in original condition, unworn, unwashed and unaltered. For final sale items, we cannot offer exchanges or refunds, unless the product is faulty.

Items purchased in our physical stores must be returned to the store it was purchased from. Items purchased online can be returned to our head office address: 7 Enterprise Street, Birkenhead, Auckland.

faulty items

Under the Consumer Guarantees Act 1993, the items you purchase from us are required to be of acceptable quality

If you consider that an item that you have purchased is faulty, please return the item to us at 7 Enterprise Street, Birkenhead, Auckland for assessment. This can take up to five working days from the date the item is received by our team. If the item is faulty, we will either repair or replace the item, depending on the circumstances; if a repair or replacement is not available, then we will be happy to provide you with a full refund.  

We are not responsible for any fault that may have arisen due to your use or care of the item if you have used the item in a way, or to an extent, that a reasonable consumer would not have used the item – this includes a failure to follow care instructions. If we find that the fault has arisen due to your use or care of the item, we are not responsible for your costs of returning the item to us to be assessed, or sending the item back to you.

If the item is faulty and we have failed to repair the fault in a reasonable length of time (after we have assessed the item), then you can either have the item fixed elsewhere (and we will be responsible for the costs) or reject the goods and return them to us for either a replacement item or a refund.

If the fault cannot be repaired or is a breach of substantial character of any of the warranties implied under the Consumer Guarantees Act 1993, then you can reject the item by returning it to us, and receive either a replacement item or a refund.  If you want to reject the item, you need to do so within a reasonable time. You cannot reject the item if you have disposed of it, it has been lost or destroyed, the item was damaged after you received it, or you have attached it to or incorporated it into another item (and the item cannot be removed from the other item without being damaged). 

The above is not intended to alter any rights or obligations contained in the Consumer Guarantees Act 1993.

gift exchanges

If you are purchasing as a gift, we offer a gift exchange service so that the receiver can exchange or return within the guidelines above. We only require the full name of the gift receiver at the time of your transaction to be able to complete this process.

shipping

To return your product by courier, please use our head office address: 7 Enterprise Street, Birkenhead, Auckland 0626. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.