orders + shipping
All products in stock will be processed and dispatched to you within one working day of us receiving your order. Orders are processed and packaged during our office hours of 9-5pm, Monday to Friday. If you have place your order on a weekend, we'll action this as soon as possible on Monday.
For those items which are made-to-order, or available pre-order only, your order will be processed within one working day and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know.
delivery within new zealand
Our standard delivery times are 1-2 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Overnight delivery is available on request for an additional charge. Simply email firstname.lastname@example.org to request this service and confirm costs (NB: Excludes 'free shipping' promotions).
For large and heavy items/orders additional shipping costs may apply. If you're unsure, email email@example.com for a quote. Otherwise, an estimate will be emailed to you when your order is processed.
The delivery service provider we use is Go Sweet Spot, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot delivery to a PO BOX address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.
If you live outside of New Zealand and wish to purchase a product from A&C Homestore, please email firstname.lastname@example.org with details of your delivery location and we will provide you with a shipping quote.
We offer complimentary gift wrapping in store and online - simply leave your gift wrap request in the comments section at checkout or email email@example.com with your order details.
returns + exchanges
At A&C Homestore we want to ensure that you love your purchase and are happy with the quality and fit. If for any reason you're not satisfied with your purchase, please return it to us within 14 days of receipt of the product/s. For full price items, we will either exchange it or provide a store credit, provided that the product/s are in original condition and are accompanied with their original packaging and receipt. For clothing and shoes, A&C will exchange or refund any full price item purchased through our website, provided the item is returned in original condition, unworn, unwashed and unaltered. For final sale items, we cannot offer exchanges or refunds, unless the product is faulty.
Items purchased in our physical stores must be returned to the store it was purchased from. Items purchased online can be returned to our head office address: 7 Enterprise Street, Birkenhead, Auckland.
If you think the item you have received may be faulty, we would be happy to assess the item and provide a solution in the form of a repair, replacement, store credit or refund. Please email firstname.lastname@example.org for instructions.
If you are purchasing as a gift, we offer a gift exchange service so that the receiver can exchange or return within the guidelines above. We only require the full name of the gift receiver at the time of your transaction to be able to complete this process.
To return your product by courier, please use our head office address: 7 Enterprise Street, Birkenhead, Auckland 0626. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.