When Level Two comes into action on Thursday 14 May, all three of our stores will reopen with some simple ‘new normal’ practices in place to keep everyone safe.
This includes the requirement for all customers and couriers to maintain a 1-metre distance while shopping and we will ensure the layout of our stores makes it easy to do so. We will also be asking all visitors to our stores to note their details on a contact register, which will be used only in the case that we are required to provide such information to health authorities (we assure you your information will not be used for any other purpose eg. marketing).
Under Level Two, our easy click & collect and virtual shopping & styling services will still be available to any customer who still wishes to shop this way (see guide below). And of course, our online store continues to operate as normal.
We’re big time looking forward to seeing your faces! Click here to find your nearest store.
click & collect.
Click & Collect is available from our three central store locations in Mt Eden, Orakei and Birkenhead. Simply place your order either via our website, email or phone call with our team and safely collect your items from your chosen location at a time/day that is convenient for you.
how it works:
When placing your order online, select which of your local stores you would like to collect from in the shipping options.
You can also place orders over the phone or via email by contacting any of our three locations here.
Once we receive your order and gather it together, we will phone you to schedule your click & collect time slot (please allow us a full business day to get in touch) and provide instructions on where to park during your collection.
On collection day, just give us a quick call to let us know you've arrived and our store staff will then deliver your order direct to the boot of your car, or if you are walking, we will safely leave it ready for you to collect.
virtual shopping & styling service.
Our lovely interior stylists are on call and available during business hours for video and phone consultations.
Whether you are wanting to browse our freshly stocked shelves via video (almost as good as being there!) or you would like to take us on a tour of your home for a one-on-one consultation that is specific to your space, this is a great option for anyone wanting to access that personalised in-store experience from the comfort of your own home.
Check you have a video call service set up on your phone or laptop such as Zoom, Skype or Facetime (our team can help you out with this if needed).
Enjoy your virtual store tour or one-on-one consultation service!
At this time your safety is our absolute priority and we want to assure you that regular cleaning is underway in all store locations, staff are required to maintain a high level of safety and personal hygiene standards and hand sanitiser is available to all customers while in store.